METER
App Store

Help

How can we help?

Start here

Getting startedThe first screens, your first reading and which lens to use4 answers

Measure a light on set

Reading colorKelvin, tint, the badge, RAW and calibration9 answersMatching lights and gelsREF, a typed target, LEE and Rosco, green and magenta8 answersExposure and NDThe rig, ND, units and lux6 answersFlickerThe warning, the safe shutter and your mains2 answers

Plan around the sun

Sun and the mapThe sun path, golden hour, Meter Map and alerts7 answers

Keep and share readings

Saving and sharing readingsLOG, notes, the library and sharing4 answers

Apple Watch, iPad and Control Center

Apple WatchThe watch pages, the remote, complications and the alert4 answersiPad, Control Center and languageMeter on iPad, the two controls and the app's language3 answers

Your purchase and your data

Buying and signing inThe purchase, restore and Cutvey membership7 answersPrivacyWhere your readings, places and reports go3 answers

When something is wrong

Fixing a problemA black camera, a jumping reading, a locked app3 answers

Asked most

A common answer

The reading says DIFFICULT SOURCE

Meter shows this when the light is flickering, when a gray card is lit by two colors at once, or when the color is past what your camera can read. Treat that number as a starting point.

  1. Look under the reading for the orange flicker line. If it shows, tap USE to set the flicker-safe shutter it names, or change the light's dimmer setting.
  2. On GRAY CARD, switch off one of the two lights, or move the card fully into one of them, and read again.
  3. A very warm source, like a candle, can be past what your camera can read. Use that number as a rough guide and test on camera.

Last updated

Still stuck? Write to us.

A person reads every message. Tell us your phone model and what the screen says; a screenshot helps.

Write to us